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Rewiring Government

The Department of Better Technology helps governments deliver great digital services to the people who depend on them.

Aviv Nitsan

Posts by Aviv Nitsan

Developer

Building a static, developer-friendly, open-source knowledge base

In our work with government and enterprise IT, we’ve seen how user support can go terribly wrong. Enterprise software is often so complicated and unintuitive that it requires a hefty binder bearing the words “User Manual.”

user manual

After experimenting with a few options, from in-app tooltips to comprehensive phone support, we decided that an online knowledge base would be our best way forward. None of the existing out-of-the-box solutions fit our needs exactly, so we built our own from scratch. Here’s how we did it.

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