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Rewiring Government

The Department of Better Technology helps governments deliver great digital services to the people who depend on them.

Sid Burgess

Posts by Sid Burgess

VP of Government Relations

Creating an Unbelievable Citizen Experience, Part 2: Pick the best in 5 minutes or less

This post is the second in our “Creating an Unbelievable Citizen Experience” series, highlighting the features and benefits of our flagship product, Screendoor.

We’re on a mission to drastically improve citizen experience, but we’re taking it on from behind the scenes, not in social networks or discussion forums. You can “engage your audience” all day long, but if basic functionality is still clunky and your employees are still spending valuable time on cumbersome tasks, your citizens will remain less than impressed. So last week we talked about getting your forms online quickly and easily, and now we’ll show you how Screendoor can help you spend time wisely by smart sorting and easily evaluating your responses.

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Creating an Unbelievable Citizen Experience, Part 1: The 15 Minute Form

This post is the first in our “Creating an Unbelievable Citizen Experience” series, highlighting the features and benefits of our flagship product, Screendoor.

When agencies consider ways to improve user experience for citizens, their thoughts often turn to public engagement in the form of social media and other outreach strategies. While admirable, these communication efforts fail to address the more basic, everyday interactions that citizens have with their governments. Things like applying for licenses, permits, or positions usually involve an unavoidable form.

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