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Rewiring Government

The Department of Better Technology helps governments deliver great digital services to the people who depend on them.

Creating an Unbelievable Citizen Experience, Part 2: Pick the best in 5 minutes or less

This post is the second in our “Creating an Unbelievable Citizen Experience” series, highlighting the features and benefits of our flagship product, Screendoor.

We’re on a mission to drastically improve citizen experience, but we’re taking it on from behind the scenes, not in social networks or discussion forums. You can “engage your audience” all day long, but if basic functionality is still clunky and your employees are still spending valuable time on cumbersome tasks, your citizens will remain less than impressed. So last week we talked about getting your forms online quickly and easily, and now we’ll show you how Screendoor can help you spend time wisely by smart sorting and easily evaluating your responses.

Let’s face it: many agency employees spend a lot of time doing low-value work like sorting and organizing information into spreadsheets, when they could be using their time more effectively, performing high-value tasks like evaluating and communicating with responders. Let’s take hiring as an example – when applications start coming in for a position, you have to piece together a system to keep track of who’s been called back, who still needs to submit a resume, who’s ready for interview, who is the most qualified. It can get to be a mess on the backend, which inevitably will start to show on the public-facing side as well.

So how can this be fixed? Screendoor lets you put the low-value tasks on auto-pilot, which leaves you free to interpret the information and use your creativity and intelligence as they ought to be used: in picking the right person for the job. And did we mention that it’s super easy to set up?

responses index

It only takes a few minutes to tell Screendoor exactly how you want to organize your incoming responses. Once you’ve set up the form itself, you’ll be taken to the “Status” settings, where you can create categories for your responses to flow through (like “Open”, “Contacted”, “Interviewed”, etc.) Now that they’re organized, you’re ready to set up an evaluation system for incoming responses. You can rate responses using stars, a number scale, or whatever works for you - and ratings can be connected to specific fields in your form for targeted evaluation. Want to get even more detailed? Add weights or deadlines to ratings in the advanced settings. These features are great for contests, RFPs, and job applications. You spend less time picking through data and more time picking winners!

ratings settings

No matter how in-depth you want your rating system to be, Screendoor keeps your incoming responses organized and your hiring process running smoothly. You’ll be amazed how much a difference it makes in your organization’s ability to make effective decisions when responses start rolling in.

rating details page

Next in the series we’ll show you how to start collaborating with your team and communicating with your responders - because yes, Screendoor can help with that too - but we’ll get to those topics soon. For now, get those forms online and get ready to pick some winners.

Screendoor helps government build beautiful online forms. Request a demo today!

Sid Burgess is the VP of Government Relations at The Department of Better Technology.

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